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Associate Production Support Specialist

Req id:  20163

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

 


OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

 

OpenText is searching for a Product Support Specialist. The daily activities will be to provide technical support for customers using OpenText applications, assists with new client on boarding to the platform, and client testing support. They will also perform proactive daily transaction and application monitoring on a 24x7x365 basis. In addition, the resource will be responsible for all incidents and problem management to support customers who will exchange business documents over the Internet and point-to-point communication protocols.

 

The Opportunity:

 

•The Product Support Specialist will provide first to second level support for OpenText clients, including day to day incident management, problem management and request management as applicable.

•Respond immediately to all customer mainly through emails, less frequent phone calls.

•Responds to alerts generated for any point of failure within the client solution.

•Monitors all links to ensure all transactions from the customers are received and delivered on time.

•Resolves or engages others to resolve all incidents within SLA.


What it takes:

 

• Must have experience working in a global support environment. 

• Working experience with various operating system, Windows but mostly focusing with Unix/Linux. 

• Networking Skills: network secuity, firewall, port settings, domain controllers

• Server Administration Skills: email servers, fax server, Windows server

• Database Skills: Active Directory, SQL 



Additional Notes:

- This role will be working in shift rotations, weekends, Philippine holidays and on call (when necessary).

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »