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Associate Production Support Specialist

Req id:  21285

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

 

The Opportunity:

Serves as the customer contact for questions on usage, functionality and problems encountered with OPENTEXT products and services.

 

You Are Great At:

 

  • Responsible for providing technical support to OpenText customers via email/phone and/or electronic format.
  • The Product Support Analyst must be able to effectively communicate technical solution to a customer who may or may not be Electronic Data Interchange (EDI) savvy and professionally handle high volumes of customer inquiries.
  • Display end to end case ownership, from the time the problem is reported until the resolution is delivered to the customer.
  • Effectively own and/or coordinate service requests, for issues outside their scope, with other teams until closure.

 

What it takes:

 

• Must have or willing to work in a global technical support environment.

• Working experience with Windows and Unix/Linux Operating Systems.

• Basic SQL knowledge.

• Understanding of EDI processes; EDI knowledge preferred

 

Additional info:

 

  • Preferably 1-3 years working exp; fresh graduates are open apply as long they had a valid IT internship program.
  • Candidate must be willing to work in rotating shifts with weekend and holiday work schedule.

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »