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Billing Analyst

Req id:  24237

Makati City, National Capital Region (NCR), PH



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




The Opportunity: 

OpenText is looking for an IT Billing Analyst, for the MIS Billing Operations Team within the IT organization. As the IT Billing Analyst, you will be focused on providing IT billing support to members of our Billing Application Support Team, Billing Operations Team, and the EBS Software Engineers.  You will understand the importance of accuracy and correctness of collecting and providing billing data to business operations and will strive to run and process the monthly cycle and bill run within the timeline and schedule. 


You are great at: 

  • The IT Billing Analyst directly supports Billing Operations Team in providing billing support, billing disputes and inquiries, usage reports preparation, session audit reloading, and other similar requests.
  • The IT Billing Analyst handles the Month-end/Quarter-end/Year-end activities for Galaxy Bill Run, Transform Process, and the IO35 Process in SAP, ELS Collections and Cycle Run, ICC Invoice Creation, Japan Post-Production Process, UK Tradanet(TAMS), Monthly SWEEPS Audit to ensure accuracy and completeness of the billing processes in accordance to the month-end closing schedule.
  • Run and process the daily billing data collection for Accounting Modules, Star/PAR, Easy Link Services Daily Rating, and UK Biller.
  • Help and provide support to the Billing Application Team with the review and audit of the daily MIS Daily Logs, MS Classic Error Reporting, UK Biller Daily Activity.
  • Run and process the weekly Business Grid Extract.
  • Work and complete the MIS tasks on the scheduled weekend Maintenances.
  • Run the monthly scheduled Purging Process
  • Enable and support Billing Coordinators and Billing Representatives through collaboration with internal customers in investigating and resolving technical billings inquiries and customer disputes.
  • Strong analytical and time management skills
  • Excellent written and verbal communication skills
  • Identifying, reporting, and resolving billing operations issues through root cause analysis
  • Self-motivated and able to handle tasks with minimal supervision or questions


What it takes: 

  • Bachelor’s degree or equivalent combination of education and business-related work experience totaling 3-5 years
  • 2+ years’ experience working with SAP or a similar ERP for AR and Billing.
  • Experience using Excel to perform billing data operations, e.g. working with billing data types, vlookups, pivot tables, macros, etc.
  • Knowledge or experience in SQL is an asset.
  • Attention to detail with an emphasis on accuracy and quality
  • Excellent written and verbal communication skills
  • Knowledge or experience using any one of ITSM, OpenAir, or cloud biller systems is an asset
  • Should have a good understanding of finance business processes. With the ability to prioritize, organize, and accomplish multiple tasks, both as part of a team and independently
  • Should be able to provide ideas and suggestions on improving the process.
  • A high standard for work ethic and quality is required



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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