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Billing Representative

Req id:  39298

Makati City, National Capital Region (NCR), PH

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

Reporting to the Billing Operations Manager, the Billing Representative – Professional Services plays an integral role in ensuring billing delivery excellence in the Order to Cash function. He/She/They brings their subject matter expertise in professional services billing, great customer service, teamwork, and business partner skills to effectively support peers, leaders, project managers, and other key stakeholders in delivering billing efficacy. He/She/They also brings a professional approach and strong process capabilities to support the process automation goals. Integrations are a way of life at OpenText, so he/she/they lead change in the everyday approach with peers and other key stakeholders in delivering on the billing mandate.  


You Are Great At:

  • Accountable for ensuring your portfolio of orders meets/exceeds billing targets, which requires accurate interpretation of complex legal agreements and ensuring POs meet the standards of peer audit reviews on work from contract through invoice; you complete proper training of our junior team members;
  • Partner with Project Managers and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month end, quarter end targets;
  • Partner with Global Billing peers to drive end to end process and practice improvement to deliver on process automation goals;
  • Responsible for effectively managing external customer/stakeholder inquiries on billing processes, internal controls, and policies;
  • Responsible for following all internal controls and policies related to order processing and billing to protect OpenText’s brand;
  • As an SME, work with project teams to deliver on acquisition integrations as required as well as Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals;
  • Assist in audits where required;
  • As an SME, support work to ensure month and, quarter end targets are achieved;
  • Deliver on other priorities as assigned to execute the Billing mandate.


What It Takes: 

  • University / College Degree with Accounting or Finance preferred
  • Minimum 3+ years’ experience in billing function; global billing experience in the professional services, or high-tech industry preferred
  • Strong working knowledge of billing systems and Microsoft products. ]
  • Knowledge in SAP, Salesforce, and Changepoint would be an advantage
  • Strong customer service and business partner skills and experience
  • Strong working knowledge of accounting principles and US GAAP Revenue Recognition
  • Demonstrated ability to present information logically and concisely to stakeholders at all organizational levels, both verbally and in writing; multi-lingual skills an asset
  • Excellent attention to detail and analytical ability
  • Self-starter as well as great teamwork abilities
  • Demonstrated ability to train, utilizing change management methodologies to ensure your peers and stakeholders successfully use new processes
  • Ability to work under pressure, meet tight deadlines, and work on and prioritize various deliverables
  • Demonstrated ability to drive a culture of learning amongst your peers and other stakeholder groups on best billing practices
  • Very strong organizational skills

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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