Cloud Applications Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The Cloud Applications Consultant is an individual contributor who acts as a primary point of contact for implementing customers’ requests regarding addition of new trading partners, document types, and connection types. As a consultant, you will utilize your ability to combine systems integration and service delivery knowledge. More specifically you will create/update technical specifications and create/update maps using OpenText translation software, carry out integration tasks to deploy maps to pre-production and production environments and setup Trading Partner connectivity using common communications standards such as ftp, http, AS2, SFTP, etc.

You are great at:

• Engages the client to obtain EDI requirements, ensuring the completeness and accuracy of map packages and requirements documentation while developing and maintaining good customer relations
• Analyzing customer requirements, data integrations and interfaces
• Deliver day to day implementation requests of Trading Partner and map configurations into the OpenText Managed Services systems.
• Implementing changes for existing data integrations
• Follow policies and best practice mapping to define map rules based on client’s requirements
• Consistently create test cases/scenarios, form test files, run tests and evaluate reports
• Investigate and conduct root-cause-analysis for issues/defects raised by client during client testing
• Deliver project status updates to clients, delivery/project managers and counterparts as necessary

What it takes:

• You are a graduate of Computer Science and/or other technical disciplines
• You are knowledgeable of programming e.g. Perl, C#, C++, Java, JavaScript, etc.
• You have a strong customer focus, customer satisfaction oriented
• You demonstrate problem solving skills and logical thinking techniques and have excellent attention to detail. Ability to Identify and analyze problems; distinguishes between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems. Develops reasonable options for solutions when required for decision making
• You have excellent teamwork and collaboration skills. Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships
• You have ability to handle multiple priorities in a fast-paced environment, and be able to work independently, and must possess effective time management skills
• You are willing to be on-call beyond normal working hours and on weekends
• You are willing to work on any shifts (ASPAC, EMEA or US).

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com).