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Customer Manager

Req id:  8521

Makati City, National Capital Region (NCR), PH



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  






OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.




As a Customer Management at Open Text, you are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.

Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.


Primary Objective:

  •           The position is focused on relationship management, selling the value of Open Text services, support programs and driving retention as well as growth.
  •           Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals are primary responsibilities.
  •           Training members of the team, engaging and resolving customer escalations, relationship management, selling the value of Open Text services and driving retention as well as growth.
  •           Subject matter expert in systems and process.
  •           Primary escalation point for first level issues, and supports both leadership and the Customer Manager(s)
  •           Plans and assists with onboarding, training and development of new hires and coaching/mentoring of existing team members.
  •           Helping to identify opportunities for additional knowledge or training, the internal/external landscape.
  •           Responsible for understanding and sharing roadmap information with the team.

You are great at: 

·       Developing and maintaining post-sales relationships with named customer accounts critical to the company in terms of recurring base revenue and future growth.

·       Managing, servicing and up-selling to customer key accounts

·       Operating under minimal supervision with latitude for independent judgment

·       Reporting directly to the Manager of Customer Management

·       Performing Sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives

·       Up-selling products/services over the phone

·       Handling customer escalations

·       Accomplishing forecasts on assigned accounts

·         Providing accurate business reports in a timely manner.

·         Remaining knowledgeable of the company’s products/services to facilitate sales efforts

·         Maintaining regular contact with customers as required


What it takes: 


·         Must possess at least a Bachelor's/College degree

·         At least 3 years Outbound/Inbound Sales Experience

·         Exceptional verbal and written communication skills

·         Highly Organized, Process-Oriented, with good attention to detail and follow-up

·         Very good analytical and problem-solving skills

·         Willing to work on night shift

·         Experience in handling escalations


At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText.






At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »