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Customer Manager

Req id:  39252

Makati City, National Capital Region (NCR), PH

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Customer Manager (Internal Job Title), Americas

 

ENABLING THE DIGITAL WORLD

 

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

 

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

 

THE OPPORTUNITY

As a Customer Manager (internal job title) at OpenText, you are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.

 

Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.

 

You are great at:

  • Developing and maintaining post-sales relationships with named customer accounts critical to the company in terms of recurring base revenue and future growth.
  • Managing, servicing and up-selling to customer key accounts
  • Operating under minimal supervision with latitude for independent judgment
  • Reporting directly to the Manager of Customer Management
  • Performing Sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives
  • Up-selling products/services over the phone
  • Handling customer escalations
  • Accomplishing forecasts on assigned accounts
  • Providing accurate business reports in a timely manner.
  • Remaining knowledgeable of the company’s products/services to facilitate sales efforts
  • Maintaining regular contact with customers as required

 

What it takes:

  • Willing to work on a night shift schedule
  • Must possess at least a Bachelor's/College degree
  • At least 2-3 years Outbound/Inbound Sales Experience
  • Exceptional verbal and written communication skills
  • Highly Organized, Process-Oriented, with good attention to detail and follow-up
  • Very good analytical and problem-solving skills
  • Experience in handling escalations

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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