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Customer Operations Project Manager

Req id:  31775

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

Intermediate Project Coordinator

Role Specification

    1. JOb summary

Responsible for Project Coordination, Data Administration and Effective Customer Communication, concurrent projects with 5000 or less limit on contacts while working with cross-functional teams in Operations, Cloud Support Services, Engineering, and Product Marketing.

 

    1. KEY PERFORMANCE AREAS/ KEY RESULT AREAS

 

Project Coordination:

  • Maintain project plan (Daily)
        • Exercise Proactive Communication with Project Manager
        • Constant Project Evaluation in the areas of:
  1.   Risk Assessment
  2.   Dependency Spread
  3.   Resource Changes
  4.   Time Line Slippage
  • Deliver on Internal Communication Plan
        1.   Communicate Project Kick-off
        2.   Communicate Weekly Project Status
        3.   Communicate Project Finale
  • Deliver on External Communication Plan
        1.   Request Customer Impact List
        2.   Assist with drafting Customer Notification terminology
        3.   Communicate renewal detail to Customers / TP Community
  • Monitor internal work effort of renewal projects through effective use of Siebel CRM
  • Monitor certificate management functional mailbox(es) for communications that pertain to projects
  • Work with OPENTEXT cross-functional teams as needed
  • Attend acquired company’s client software training and learn the service and how contacts are gathered in order to get similar data from all new acquisitions requiring project coordination.
  • Migrate new software into existing processes

Data Administration:

  • Set up new projects for Incident Communications Team on SharePoint or appropriate scheduling tools
  • Maintain Knowledge Information and standardize documentation of processes
  • Ensure documentation is up-to-date and adheres to Audit requirements
  • Analyze and ensure correct data alignment by constant adherence to adding to the appropriate certificate related databases the following tasks
  1. Add current active / inactive certificates
  2. Add new contact info
  3. Add Internal Team info
  4. Archive decommissioned certificate
  • Maintain all team certificate passwords in a secure location

 

Effective Customer Communication:

  1. Verify customer contact information
  2. Compile internal contact list (per project)
  3. Compile external customer impact list (per project)
  4. Email or phone reach out to all contacts for a project to ensure valid contact and arrange scheduling with Certificates team

 

REQUIREMENT & KEY COMPETENCIES

  • 2-3 years of Professional business experience preferably in Supply Chain
  • Customer/Client Facing experience
  • Pro-active/dynamic Problem Solver
  • Ability to motivate a team to meet tight project timelines
  • Detail-oriented with a keen analytical sense
  • Must have strong interpersonal skills including a demonstrated ability to partner with others and be able manage complex relationships.
  • Candidate must possess at least a Bachelor's/College Degree, preferably Technical and/or Business related.
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent.
  • Willing to work on Night Shift
  • Proficient in Microsoft Word, Excel, PowerPoint and Visio
  • Understanding of project planning & dependency relationships
  • Should have effective communication skills, written and verbal
  • Strong understanding of time management capabilities is preferred
  • PMP or plan for PMP preferred

 

 

 

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

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