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Director, Service Delivery

Req id:  30368

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

 

Service Delivery Director

Reporting to the Sr Director, Technology Operations, the Service Delivery Director provides regional strategic leadership, direction, and management of Technology Services resources in accordance with Corporate IT strategy and in coordination with regional IT leadership. 

You Are Great At:

  • Participates in the ongoing implementation, monitoring, evaluation, and quality assurance of IT network infrastructure, telecommunications, Service Desk, Operations Center, and managed service delivery.
  • Works to ensure top workplace culture and employee engagement.
  • Establishes relationship with key regional stakeholders and regularly collaborates with IT, Business, HR, Facilities and other enterprise colleagues to support strategic goals, develop and achieve tactical objectives, and apply policy, standards, and protocols to meet operational and regulatory requirements.
  • Responsible for development of subordinate Technology Services team members, overseeing Technology Services and service delivery concerns, and ensuring the compliance of IT operational policies and procedures.
  • Essential Functions:
  • Implements, recommends, and promotes integrated IT strategy and policies for the enterprise.
  • Manages, trains, develops, mentors assigned staff.
  • Builds internal competency and subject matter expertise for in support of key infrastructure, operations, and service deliverables.
  • Managers the relationship between the organization and IT, business partners and vendors for infrastructure, operations and service delivery.
  • Assures technology solutions and services are being developed which advance the key objectives of the organization and committed service levels are provided.
  • Develops and leads the execution of service projects.
  • Manages allocation of internal and external resources to ensure appropriate staffing of projects and required skillset.
  • Participates in strategic and operational discussions with technology and line of business leadership in region.
  • Ensures effective resources/system planning and utilization.
  • Assists in development of, and implements, communicates, and drives service quality metrics and quality assurance measurement practices.

What it takes: 

  • Expert knowledge of principles and practices of project management.
  • Advanced knowledge of vendor management.
  • Advanced knowledge of infrastructure, data centers, and architectural models.
  • Broad knowledge of infrastructure technologies including cloud and mobile, information technology support methodologies, and hardware technologies.
  • Strong fundamentals in cybersecurity risks, mitigation, and prevention
  • Strong network fundamentals, including physical and wireless infrastructure, automation and programmability, SD-WAN, Security, Routing and Switching, Load Balancing and Cloud Networking
  • Datacenter Technologies, Performance monitoring software, Network Management

Abilities:

  • Ability to lead, direct and mentor staff.
  • Strong attention to detail in all work processes.
  • Ability to work independently with minimal supervision.
  • High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact, and diplomacy in dealing with a variety of staff up to and including executive leadership.
  • Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.
  • Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse
  • Ability to be responsive and available to management to address issues and concerns as they arise.
  • Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Qualifications:

  • Education: Bachelors Degree in Management, Information Systems, Computer Engineering or related field required.
  • Masters Degree in Business Administration, Information Systems, Computer Engineering or related field preferred.
  • Experience: Ten or more years experience in IT, process improvement, working with outside vendors, and project management.
  • Experience in both locally and externally managed services environments preferred.
  • Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job

Global Job Posting Footers:

  • Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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