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HR Shared Services Specialist

Req id:  12723

Makati City, National Capital Region (NCR), PH



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  




The Opportunity:


HR Shared Services is a global support team that acts as a central point for employees and managers on HR matters related to:

1) Human Resources transactions and administration.

2) Employment changes, benefit and savings administration, Human Resources policies, practices and procedures


You Are Great At:

  • Seamless execution of a full range of duties related to global/local HRS administration processes including (but not limited to):
  • Administration of global/local HR benefit transactions
  • Document, communicate and explain details of end to end processes and policies
  • Collaborate with HR Shared Services Advisors across different regions to effectively respond to queries and questions within defined SLA’s
  • Collaborate with HR Shared Services Advisors to deliver administrative support to identified HRS processes areas and procedures
  • First point of contact for employee queries via the HR Shared Services mailbox, telephone or face to face interaction
  • Ensure all escalated issues are handled in a timely manner and resolution is communicated
  • Ensure compliance with and delivery against HR Shared Services service level agreements
  • Cultivate networks across a variety of functions and locations to enable excellence in service delivery
  • General administration duties and ad-hoc project work as required
  • Understand and initiate workflows and liaise with various departments regarding workflow content
  • Provide support for audit requests ensuring that they are handled in a timely fashion, and provide information as needed (i.e. RIF audits; SOX audits, security clearance audits & on-the-spot Home Office checks etc.).
  • Responsible for accurate e-filling and storage of employee records within process responsibilities (including receipts and certificates)
  • Mail merge letters as required
  • Provide employee reference and/or verification letters as requested
  • Global workflow approvals process for all Employee Information Forms (EIFs) raised
  • Enter data into the database or HR system for maintaining accurate employee records.
  • Ensure all standard operating procedures are continuously updated/maintained based on knowledge and understanding of processes managed
  • Providing data for and preparing routine management information reports and documents and handle ad-hoc report requests as required



What It Takes:


  • 5 years of administrative experience (2 years handling PH Benefits support), some of which is relevant to the job would be considered an asset.  Taking pride in delivering an excellent customer service experience
  • Intermediate Level – Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
  • SAP or equivalent Human Resources Information System an asset
  • Global and/or Country specific knowledge an asset
  • Strong Administration Skills
  • Ability to work under pressure and to tight deadlines
  • Verbal and Written communication Skills
  • Computer Literacy
  • Ability to multitask yet remain detailed orientated
  • Able to perform job responsibilities and duties under minimal supervision
  • Strong customer service orientation
  • High level of integrity and confidentiality
  • Work schedule flexibility is needed. Current plan for the role is this will cover the late mid-shift, up to 10 pm.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »