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HRSS Payroll Specialist (Australia)

Req id:  34586

Makati City, National Capital Region (NCR), PH



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The opportunity:


OpenText HR is undergoing an exciting period of transformation. Work is underway to modernize our employee experience, streamline our existing processes, and align our service delivery on a global scale while retaining the ability to provide personalized support during the moments that matter to employees.

You are great at:


  • As a member of the HR Shared Services Processing Centre, particularly as an Australia HR Payroll Practitioner, you will become an expert in managing day-to-day operational transactions, including coordinating with other operational functions and third-party vendors as required
  • Responsible for managing time consuming transactions with NICE capabilities, members of the Processing team will support in areas such as Core HR (including On-boarding/Off-boarding), Compensation & Benefits, Timekeeping & Payroll with a focus in one or more of these areas and adhere to all company policies/procedures and legislative requirements:
  • Payroll function: End-to-End Payroll Delivery for Regular cycle, Off-cycle and Full and Final settlements; Inputs review and processing, Payroll reconciliation and reporting, Managing regulatory and tax-related activities.
  • Develop and maintain HR content in self-service portal and existing documentation in accordance with policy and/or systems changes/updates.
  • You will work closely with the Response Centre offering triage support to process requests.
  • Leverage HR Knowledgebase to ensure consistent and optimized processes, as we are always looking at continuous improvement make recommendations where things can be improved.
  • Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service.
  • Preparation of monthly reports as defined various in-scope support areas.

What it takes:


  • Significant progressive experience in HR operations or shared service model within APJ and/or India region HR Shared Services organizations is required, providing direct support to front-line employees and people leaders.
  • Bachelor’s degree or equivalent in Business, Human Resources, Organizational Behavior, related field, or related work experience. HR professional accreditation preferred.
  • Pro-actively identifying and evaluating problems and determining root causes.
  • Change oriented and able to manage conflict resolution.
  • Takes initiative (self-starter).
  • Ability to follow processes with a lens on optimization for continuous improvement.
  • Ability to work in high growth, fast-paced environment requiring agility to meet changes in business demand.
  • Exceptional customer service skills.
  • Excellent organizational, planning and time management skills.  Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results.
  • Strong verbal and written communication skills with a focus on customer experience and excellent attention to details.
  • Demonstrated vendor relationship management.
  • Excellent relationship building and sharing of best practices across the Regional Centers.
  • Strong analytical skills and solid decision-making capabilities to provide practical recommendations.
  • Strong technical aptitude and understanding of HR systems and their application to advance efficiency of HR operations SAP/SuccessFactors knowledge would be an asset.
  • Experience with APJ and/or India “From Hire-to-Retire” end-to-end process including HR Core, Compensation & Benefits administration, and Timekeeping & Payroll processing with a focus on process improvements, employment laws and regulations.
  • Must convey a high level of personal integrity and a passion for excellence.
  • Full competency in Microsoft Office including Word, Excel, PowerPoint.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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