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Lead End User Services Analyst

Req id:  35639

Makati City, National Capital Region (NCR), PH



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:
In today's fast-paced world, technology has become the key to a successfully run IT department and a productive end user. In the IT End User Services team, the Lead End User Service Analyst will act as a leader within the IT Corporate Technology team and is responsible for technology evaluation/implementations, process/documentation, collaboration technology Implementation, and projects related to the patching, security, and auditing of a global fleet of endpoints. The role requires someone who is up to date on the latest technology trends and displays knowledge in this IT space.


You Are Great At:

  • Run projects as relates to End User facing technology

  • A key resource in auditing endpoint impacts internal hardware or software deployments

  • Lead M&A Integration activities as it relates to end-user technology

  • Contribute and assist with hardware asset management

  • Contribute to the roll-out of collaboration and meeting technologies

  • Benchmark current hardware and software technology to industry standards

  • Management and continuous improvement of end-user devices– computers, printers, and mobile device technology


What It Takes:

  • Strong understanding of Windows 10/11, MacOS, and the Microsoft 365 suite

  • Working knowledge of meeting room technology – AV, Video Conferencing (Microsoft Teams Rooms, Cisco RoomKit)

  • Well-versed in collaboration and ability to have discussions with business partners

  • Strong written and verbal communication skills

  • Ability to multitask and run multiple projects or initiatives simultaneously.

  • Standard 40-hour work week with regular business hours

  • There may be a requirement to manage email after-hours for business needs

  • After-hours work may be necessary due to schedules, deadlines, and/or reliability issues

  • Minimal travel may be required.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »