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Manager, Cloud Applications Consulting

Req id:  33000

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

What is the role?

 

The Manager for SC Project Management sets the over-all delivery, productivity, and quality objectives of the Project Management practice. He/she manages the over-all delivery of Professional Services Implementation Teams from analysis, development, QA to map integration. He/she ensures that the team delivers within the total number of Deliverable Units, as well as the target SLAs/SLAs, committed to the customer. He/she is responsible for establishing and meeting measurable goals and delivering these with quality in alignment aligned with that of the Service Delivery, Professional Services and Manila SC Professional Services organizations as a whole.

 

What you will be doing

 

  • Cascade the performance goals and measures down to the Practice team members. Ensure that the individual goals for the year are submitted, reviewed and approved in OHR in a timely manner.
  • Conduct an expectations setting discussion with every new Practice team member.
  • Regularly analyze the Practice team’s delivery, productivity and quality metrics and proactively address any key performance indicator (KPIs) that deviate from the targets.
  • Review the Practice team members’ productivity (output vs capacity ) performance on a weekly basis and motivate and push those who are not meeting their targets to deliver more without compromising quality.
  • Review the Practice team members’ individual performance metrics / scorecards and how close / far they are to / from meeting their goals. Discuss and address any performance issues real time.
  • Closely work with the Practice Lead on defining and implementing the Professional Development and Career Growth program for the Practice team. Ensure the Practice team members’ timely completion of all prescribed training courses.
  • Work with the Practice Lead on identifying and implementing strategic initiatives that will help in realizing, if not exceeding, the set delivery, productivity and quality objectives.
  • Drive continuous improvement initiatives that will result in more effective planning, execution, monitoring and control of the Practice team’s deliverables for the SM customers. Ensure consistent and successful delivery of work units owned by the Practice team.
  • Regularly review the Demand pipeline for the Practice team and evaluate against capacity. Analyze resource gaps or surplus and formulate a resourcing strategy that will continuously satisfy both business need and utilization objectives.
  • Help in identifying risks pertaining to the SM accounts and work requests that the Practice team members are involved in and work with the Practice Lead, Project Managers, or Mapping CoE to ensure that risks are effectively managed. 
  • Assist the Project Managers and Team Leads in resolving SM delivery issues that cannot be resolved at their levels. Escalate risks and issues that cannot be mitigated or resolved at the Practice Manager level to the Practice Lead, Global Mapping Program Director, or the Professional Services global quality manager and present recommendations.
  • Closely monitor the SM maps and work requests assigned to the team and ensure schedule / SLA, quality, and productivity targets are met.
  • Ensure that all management deliverables for the Practice team are submitted in a timely manner with high quality - Balanced Scorecard updates, Resource Management files and analysis, Defect Management analysis and action plans, CSI action plans, other RCAs and action plans, Rewards and Recognition nominations, BCP-related deliverables, etc.
  • Ensure that all action plans owned by the Practice team are effectively implemented in a timely manner and tracked through closure.
  • Make sure that all the items in the RCAs and action plans are communicated to the leaders of the teams responsible for implementing the actions, if any of the items fall outside the Practice team’s realm of responsibility
  • Ensure communication lines are open and the spirit of escalation and follow-through is instilled across the whole Practice team.
  • Manage the performance of the Practice team members. Conduct quarterly performance reviews with the Practice team members. Help the Practice team members meet, if not exceed, their goals.
  • Address the Practice team members’ concerns. Escalate to the Practice Lead or HR as necessary.
  • Guide and mentor the Practice team members towards the achievement of individual and team goals.
  • Coach the team members on the right behavior and attitude, not just on how to meet their goals and metrics. Inculcate in them the OpenText core values.
  • Constantly motivate employees to meet if not exceed their goals, raise any issues that may impact productivity, quality and/or delivery schedule, and strive to deliver value at all times.
  • Constantly analyze the Practice team’s performance metrics such as productivity, quality, on-time delivery, utilization, attrition rate, CSI, timesheet submission and other compliance measures, etc. Formulate and implement action plans to address any areas that do not meet the targets.
  • Ensure that the performance appraisals for the Practice team members are effectively written, completed and discussed in a timely manner.
  • Ensure compliance with organizational and team policies.
  • Develop the team to become a cohesive and committed workforce both within the Practice team as well as working collaboratively with other Practice teams and non-Manila teams.
  • Ensure holiday/weekend support coverage is planned for.
  • Work with the Delivery Managers and/or Project Managers to make sure that the Practice team members’ vacation leave plans are in accordance with the project schedule.

 

What it takes:

 

  • Has 8-10 years of professional work experience.
  • Has at least 6 years of delivery experience in the IT industry.
  • Has at least 2 years of management experience (including project and people management).
  • Has managed a team of at least 10 people.
  • Has EDI knowledge or experience is an advantage.
  • Is a dynamic problem solver with customer focus.
  • Has the ability to motivate and lead the team to meet challenging goals.
  • Has experience in Resource Management, People Management, Performance Management and Mentoring and Coaching.
  • Is detail-oriented but at the same time keeps tabs on the big picture.
  • Must have very strong interpersonal skills including a demonstrated ability to partner with others, and be able to manage conflicts or complex relationships.
  • Must be willing to work on any shifts such as Americas and EMEA.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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