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Payroll Specialist for Australia/Japan (Shared Services)

Req id:  38410

Makati City, National Capital Region (NCR), PH



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The opportunity:


OpenText HR is undergoing an exciting period of transformation. Work is underway to modernize our employee experience, streamline our existing processes, and align our service delivery on a global scale while retaining the ability to provide personalized support during the moments that matter to employees.

You are great at:


  • As a member of the HR Shared Services Processing Centre, particularly as an Australia HR Payroll Practitioner, you will become an expert in managing day-to-day operational transactions, including coordinating with other operational functions and third-party vendors as required
  • Responsible for managing time consuming transactions with NICE capabilities, members of the Processing team will support in areas such as Core HR (including On-boarding/Off-boarding), Compensation & Benefits, Timekeeping & Payroll with a focus in one or more of these areas and adhere to all company policies/procedures and legislative requirements:
  • Payroll function: End-to-End Payroll Delivery for Regular cycle, Off-cycle and Full and Final settlements; Inputs review and processing, Payroll reconciliation and reporting, Managing regulatory and tax-related activities.
  • Develop and maintain HR content in self-service portal and existing documentation in accordance with policy and/or systems changes/updates.
  • You will work closely with the Response Centre offering triage support to process requests.
  • Leverage HR Knowledgebase to ensure consistent and optimized processes, as we are always looking at continuous improvement make recommendations where things can be improved.
  • Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service.
  • Preparation of monthly reports as defined various in-scope support areas.

What it takes:


  • Significant progressive experience in HR operations or shared service model within APJ and/or India region HR Shared Services organizations is required, providing direct support to front-line employees and people leaders.
  • Bachelor’s degree or equivalent in Business, Human Resources, Organizational Behavior, related field, or related work experience. HR professional accreditation preferred.
  • Pro-actively identifying and evaluating problems and determining root causes.
  • Change oriented and able to manage conflict resolution.
  • Takes initiative (self-starter).
  • Ability to follow processes with a lens on optimization for continuous improvement.
  • Ability to work in high growth, fast-paced environment requiring agility to meet changes in business demand.
  • Exceptional customer service skills.
  • Excellent organizational, planning and time management skills.  Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results.
  • Strong verbal and written communication skills with a focus on customer experience and excellent attention to details.
  • Demonstrated vendor relationship management.
  • Excellent relationship building and sharing of best practices across the Regional Centers.
  • Strong analytical skills and solid decision-making capabilities to provide practical recommendations.
  • Strong technical aptitude and understanding of HR systems and their application to advance efficiency of HR operations SAP/SuccessFactors knowledge would be an asset.
  • Experience with APJ and/or India “From Hire-to-Retire” end-to-end process including HR Core, Compensation & Benefits administration, and Timekeeping & Payroll processing with a focus on process improvements, employment laws and regulations.
  • Must convey a high level of personal integrity and a passion for excellence.
  • Full competency in Microsoft Office including Word, Excel, PowerPoint.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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