Software Product Support Hiring - Repository for Entry Level to Senior Specialists

OPENTEXT  

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.  

YOUR IMPACT 

OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.

Note: Technical Support Hiring - Entry Level to Manager Hiring- 22980 serves as a centralize repository of GLOBAL TECHNICAL SUPPORT REFERRALS. This requisition serves as a centralized repository for GTS referrals. Please note that it is not an active job opening.If you have been referred for this role, please advise your referrer to send an email to the Talent Acquisition team for proper tracking. 

The Opportunity:

Serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At:

• Responsible for providing technical support to OpenText customers via phone and/or electronic format for various OpenText products and services (Level 1 -3 Support) 
• Management/leadership responsibilities (MANAGERS) 

What it takes: 

• Global customer facing experience is requred either on phone or email support
• Working experience with various operating systems; Windows and Unix
• Familiarity with SQL
• Basic Networking and Server experience
• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be tech savvy
• Willingness to work night shift, shift rotation, Philippines holidays, and on-call (when necessary)

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.  We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.