Sr. Customer Support Representative

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management

CSR is part of a world class service-oriented team that takes incoming calls, chats, emails, tickets from customers. CSR team is looking for a quick-thinking, customer-focused representatives that can educate, problem solve current customer concern and prevent possible future concerns by looping back and influencing to improve on internal processes.

The ideal candidate should have a growth mindset, be a strong customer advocate and ensure customer satisfaction is delivered with every customer touch.

The Opportunity:

• Handle tickets concerning customer access and permissions to MySupport
• Efficiently answer and follow up on all customer inquiries that come in via the ticketing system, email, phone, and chat systems.
• Verify product lines and monitor customer service portals to triage tickets accordingly
• Collaborate with renewals and licensing team to ensure customers have the most up to date product licensing

What it takes:

• Must have experience working in a global support environment, BPO, Global IT Company, Call Center and Shared Services Environment.
• College/University graduate
• Must be willing to work in rotating shifts, weekend and holiday work schedule
• 1 to 2 years’ experience in customer service environment
• Friendly, outgoing, personable with strong communication skills, both verbal and written

Global Job Posting Footers:

• Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.