Sr. HRSS Specialist (Onboarding and Offboarding)

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The HRSS Specialist Centre Senior HRSS Specialist provides senior level support to advanced and complex issues received by HRSS Response Centre and Processing Centre. Experienced professionals who apply independent judgement to resolve dynamic issues. Keeping optimization and efficiency top of mind, the HRSS Specialist Centre Senior HRSS Specialist will focus on driving operational excellence though processing moderate to complex employee transactions.

You are great at:

• As a member of the HRSS Specialist Centre, you will provide specialized knowledge and escalation support for Response Centre & Processing Centre for interpretation and application of policies.
• Manage advanced and complex operational transactions, including coordinating with other operational functions and third-party vendors as required.
• Support other HRSS Centres to alleviate capacity for HR CoEs and HR Business Partners to focus on strategic work.
• Lead training sessions and guide the Response Centre and Processing Centre on updating response/transaction delivery processes, including any trends or outliers emerging from case volume analysis.
• Develop and maintain HR content in self-service portal and existing documentation in accordance with policy changes/updates.
• You will work closely with the Response Centre and Processing Centre offering triage support to process requests.
• Leverage HR Knowledgebase to ensure consistent and optimized processes, as we are always looking at continuous improvement make recommendations where things can be improved.
• Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service.

What it takes:

• Taking pride in delivering an excellent customer service experience.
• Building trust-based relationships with all key stakeholders.
• Pro-actively identifying and evaluating problems and determining root causes.
• Strong Time Management & Organizational skills.
• Highly effective communication skills and attention to detail.
• Change oriented and able to manage conflict resolution.
• Takes initiative (self-starter).
• Proactive in continuing self-development as well as the development of others.
• Ability to set, track and measure goals.
• Ability to work in high growth, fast-paced environment requiring agility to meet changes in business demand.
• Ability to follow processes with a lens on optimization for continuous improvement.
• Excellent communication skills Excellent verbal and written communication skills with a focus on customer experience.
• Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time andresources to deliver consistent results.
• SAP/SuccessFactors knowledge would be an asset.
• Must convey a high level of personal integrity and a passion for excellence.
• Bachelor’s degree or equivalent in Business, Human Resources, Organizational Behavior, related field, or related work experience. HR professional accreditation preferred.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.