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Spanish Speaking Support Specialist

Req id:  19168

Makati City, National Capital Region (NCR), PH

Hiring Manager:Michelle Paculob 

TAA: Donn Plaza 

Jobcode level:TCP3 

Refer your Friends!

 

 

The opportunity:

The OpenText Covisint customer support team is searching for a motivated, analytical, customer-centric individual committed to providing exceptional customer support in a complex environment. The right candidate will have a blend of customer support, technical support and troubleshooting skills. You’ll be supporting the Covisint solutions, primarily the automotive exchange.

 

You are great at:

  • Listening- You listen for clues to determine what customer needs, even if the customer can’t articulate their needs succinctly.
  • Talking- You like people and you love helping customers.
  • Troubleshooting- you methodically ask the right questions to pare down possible problems and find the right actions to resolve the issue.
  • Multitasking-  you can prioritize and swivel between tasks to manage high priority requests quickly.
  • Learning – you are inquisitive and motivated to learn not just basics, but why and how the solutions work, so you can transmute that knowledge into solutions for the customer.
  • Collaboration – you love to share what you know and learn from your team mates. You will reach out to form bonds with your team, whether they are sitting next to you or halfway around the world.
  • Using good judgement- you use good judgement to apply product knowledge, process knowledge and policy. You can recognize what is important, why it’s critical, and when to escalate priority problems.
  • Making customers happy – you take satisfaction in developing rapport and resolving issues. You want to be more than just a voice answering a phone, you want to be the face of a business, and you want every customer interaction to create value for your company.

 

 

What it takes:

  • 1-3 years previous experience working in a customer support environment
  • Excellent spoken and written English and Spanish skills
  • Experience with the basic tenants of supporting web-based applications
  • Passion for customer satisfaction
  • A quick and motivated learner
  • Ability to use product knowledge to find solutions to customer problems without a script or knowledge article

 

 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »