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Sr. Renewals Account Representative

Req id:  17706

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:  
This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.

 

What you will do:
• Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
• Follow up with customers to ensure maintenance is renewed
• Receive, review and process incoming POs and payments
• Providing regular reports on progress to management
• Respond to internal or external enquiries and follow-up with customers (primarily by phone)
• Develop business relationships with Account Executives and other internal stakeholders
• Attend product specific, and Renewal Specialist related training
• Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
• Provide and maintain accurate records and documentation on all transactions and contracts
• Additional duties as required
• Proven experience in a related field

 

What it takes:
• Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation

• Proficient in e-mail correspondences
• Solid sales skills with a customer focus
• Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
• Experience in an outbound phone sales/support role
• Skilled with calculations
• Willingness to take on ad hoc responsibilities
• Computer literate with Microsoft Office
• Experience in Microsoft Dynamics - Great Plains or SAP is an asset

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »