Sr. Solutions Consultant

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT  

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.  

YOUR IMPACT 

OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.

IT Operations Technical Consultant

WHAT THE ROLE OFFERS 

• Presales Role
• Customer facing function on solution and portfolio. Sell technical and business value
• Presentation, Demos and POC
• Work on RFx
• Pipeline generations
• Contribute knowledge and best practices to community

MicroFocus Software has a wide variety of Software Solutions and Services that allow customers to: deliver amazing applications, optimize IT operations, identify and neutralize security threats, and protect and govern data assets. Microfocus is the  7th largest pure play software in the world.

Due to business expansion, we are currently hiring recruiting strong IT Operations Management Consultants to join us in the go-to-market. Key responsibilities for this role would be as below:

• Gathers and assesses customer needs, both business and technical;
• Identifies related needs (lead generation, opportunity expansion)
• Identifies site-specific and corporate parameters and constraints that impact the solution
• Identifies required project steps
• Identifies likely problem areas that require attention
• Identifies probable competition and product roll-out data/training needs  and evaluates relative company strengths
• Architects an appropriate technical solution to meet the customer's business requirements
• Investigates and optimizes a solution's fit to the requirements of an opportunity, both current and future
• Adapts solution design to new requirements
• Establishes the validity of a solution and its components
• Identifies the growth path and scalability options of a solution and includes these in design activities
• Generates an implementation plan with timelines for the solution
• Creates the appropriate test plan as required
• Anticipates some of the potential challenges for the proposed project plan
• Anticipates and plans for competitive threats
• Actively identifies opportunities to assist peers Regionally in area of expertise (e.g., writing white-papers)
• Maintains excellent communications with customer  executive  management across the Region
• Represents company as technical expert with customers; shares knowledge in area of expertise and links to related technology areas
• Advances opportunities through the use of effective consultative selling techniques
• Builds customer loyalty through being a trusted advisor
• Partners effectively with others in the account to ensure problem resolution and customer satisfaction
• Communicates and articulates the details of their component roles in a proposed customer solution
• Actively supports the account team with solution advice, proposals, presentations, and other customer communications
• Analyzes and provides support to deals in the pipeline where needed
• Transfers knowledge to Presales peers via mentoring and contributing participation  in peer education programs
• Understands the roles and affectively engages other teams and resources within company and partners
• Identifies overlooked opportunities suggested by technical expertise
• Facilitates smooth transition from sales to implementation by orienting the appropriate teams to the solution design
• Contributions have major impact across an company Region and some BU's, and solid impact on Regional company business
• Analyzes and contributes to the presales direction for the Region or some areas of a BU
• Breadth of influence goes across multiple organizations within the Business and is sought, valued and used

WHAT YOU NEED TO SUCCEED 

Education and Experience Required:

• Technical University or Bachelor's degree
• Typically 3 to 5 years’ experience in technical consultative selling and account management
• Ability to speak and write Bahasa Indonesia and English
• Technical and/or solution  experience in appropriate industry
• Experience in vertical industry – FSI and payment services preferred

Knowledge and Skills Required:

• Need strong domain knowledge on IT Operations Management
• Has strong concept and understanding of data centre and network management, service management, hybrid cloud management and automation.
• High level understanding of regulations and legislation, such as Sarbane-Oxley, PCI-DSS, CIS, etc
• Understand machine learning and analytical products and solutions.
• Knowledgeable in competitive solutions knowledge is preferred, e.g. ServiceNow, ManagedEngine, Cherwell ITSM, Dynatrace, AppDynamics, Sailpoint, FreshWorks.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.