Sr. Systems Administrator

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

The Opportunity: 

The position requires detailed technical knowledge of systems and network elements with the ability to troubleshoot those elements completely, 24 hours a day, 7 days a week.  The monitoring solutions need to enable the operations teams to proactively identify and remediate issues. Lead, design, develop and implement solutions in a complex environment consisting of various technologies, using a wide range of monitoring solutions such as dashboarding, alerting, creating custom solutions to ensure operations teams can monitor the health of the applications across the organization.

You Are Great At: 

• Work with other departments and outside vendors to implement any production change required.
• Provide subject matter expertise and serve as main point of contact for monitoring/reporting/alerting solutions developed.
•  All work needs to be done ensuring no customer impact, or the smallest impact possible given the constraints of the implementation, to the overall production system.
• Provide 24/7 ‘tier3’ on-call support of specific production system section as required.
• Provide documentation for all new design implementations engineered from within the group or assist in documentation for projects jointly engineered with other departments.
• Manages tickets to meet or exceed metrics.
• Develop and maintain production server documentation.
• Cross-Train production support & engineering personnel to ensure knowledge is held by multiple individuals
• Create custom monitoring solutions where direct monitoring is not possible.
• Collaborate with various teams to initiate new ideas for simplifying the application logging which will help in effective monitoring.
• Educate internal customers on the tools and available dashboards, so that they can effectively use to reduce downtime and root cause analysis.

What It Takes:  

• Bachelor’s Degree or equivalent of work experience.
• 2+ years experience as a Systems Administrator in a medium to large scale environment
• Good knowledge in administration of Windows Server 2008, 2012 and 2016
• Experienced in administration of Windows Infrastructure
• Proficient in administration of Active Directory, Enterprise monitoring solutions, Microsoft Office 2010, 2013 and 2016 applications
• Strong verbal and written skills in English
• Well-developed interpersonal, presentation, and public speaking skills
• Knowledge in System Center Operations Manager, Powershell scripting, server and system security, LINUX/UNIX administration
• Knowledge of current versions of Windows Client Operating Systems
• Familiar with standard practices and procedures of all components within network element
• Knowledge of TCP/IP protocols

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.