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Technical Lead, Product Support

Req id:  17727

Makati City, National Capital Region (NCR), PH

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

OPENTEXT - THE INFORMATION COMPANY

 

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

 

The Opportunity: 

 

Serve as highest escalation escalation point (SME) within the team, point (SME) within the team, train and mentor new team train and mentor new team members, identify, develop, and promote new processand promote new process.

 

 

YOU ARE GREAT AT: 

 

• Serve as highest escalation point (SME) within the team, train and mentor new team members, identify, develop, and promote new process
• The Technical Support Lead will provide first and second level support for Opentext applications, including day to day incident management, problem management and request management as applicable
• Responsible for providing technical support to OpenText customers via phone and/or electronic format for various OpenText products, including but not limited to, EDI, HTML
• Display end to end case ownership, from the time the problem is reported until the resolution is delivered to the customer.
• Be the point of contact of the Manila team in the absence of the team’s supervisor and/or manager

 

WHAT IT TAKES: 

 

• At least 7 years of related experience
• Unix and SQL skills Knowledge Required, candidates with no UNIX and SQL need not apply.
• Experience in supporting technical products or services, network application, different protocols or software required
• Experience working with at least two Data Formats: (EDI, XML, X12, EDIFACT, Flat File) ; experience with Communication Protocol: (Http (AS2), FTPS, SSL, SSH.
• Must be able to work the night shift, shift rotation, Philippine holidays and on call (when necessary)

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »