Sr. Technical Support Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The OpenText FDDG Technical Analyst team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment.  The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form.  Their focus will be supporting the FDDG (Fax and Documentation Distribution) suite of products within complex customer environments.

You Are Good At:

• Representing OpenText acting as first point of contact for all technical inquiries regarding FDDG products and their integration into external environments. 
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone-based activities, and schedule adherence. 
• Act as a key point of contact for customer follow up and incident management, while maintaining the support ticket with updates and resolution.
• Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.

What it takes:

• Experience working with FAX Server, Email Server, Outlook, Exchange Server and networking is required.
• Working knowledge of Active Directory and MS Exchange or Lotus Notes preferred.
• Previous experience working with telephony and networking preferred ; networking Technologies, FOIP and VOIP.

Additional Notes:

- This role will be working night shift, shift rotation, Philippine holidays and on call (when necessary).

- This is an Intermediate role and is open to candidates with 3+ years IT working exp.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.