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Lead ServiceNow Developer

Req id:  36862

North Sydney, NSW, AU



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity: 


This position is responsible to perform the tasks of designing, coding, testing, debugging, and documenting projects and programs. Conduct thorough reviews and analysis of complex, large-scale technology solutions to align with tactical and strategic business objectives. This includes assessing their compatibility with the enterprise technological environment and addressing technical challenges that may involve evaluating intangibles or unprecedented technical factors. Take the lead in developing standard and companywide best practices for engineering and technology solutions. This will involve staying up to date with industry best practices and emerging technologies. You will be responsible for influencing and guiding the technology team to achieve project deliverables while driving new initiatives forward.


You are great at:


  • Serve as an SME on development and support of the ServiceNow Platform for ITSM, CSM, GRC, SecOps, ITOM applications.
  • Define, design and Build sustainable and scalable solutions performable solutions as a technical expert across the platform in collaboration with customers, architects and developers.
  • Provide uplifts to existing applications and capabilities in line with best practices and sustainability while adhering to IT Change Management and other ITIL best practices. 
  • Effective prioritization, coordination, delivery, and sharing of relevant status updates while managing technical governance, operating models, documents, and artifacts for delivery team.
  • ServiceNow Scripting experience (Java script) to develop script includes, macros, business rules, UI policies, etc. - Configuration of functionalities according to the best process & practices

What it takes:


  • Solid understanding of ServiceNow Common data model, CMDB, customizations v/s configurations, release management, performance management and platform health management.
  • Experience implementing multiple ServiceNow products, such as ITSM, CSM, ITOM, GRC, SecOps, and Custom Apps
  • Experience with some or all ITOM application areas, including but not limited to (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management - AWS/GCP/Azure).ServiceNow architecture experience 
  • Ability to effectively partner with business users to refine requirements and discuss functional/technical designs
  • The ability to handle multiple streams of work effectively in a fast paced environment with an aptitude to learn new technologies quickly
  • Previous experience working with, State Or Federal Government will be plus.
  • Australian Citizen with base line clearance will be highly regarded.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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