Senior Renewals Account Representative

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for OpenText. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.

WHAT THE ROLE OFFERS

• Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
• Follow up with customers to ensure maintenance is renewed
• Receive, review and process incoming POs and payments
• Providing regular reports on progress to management
• Respond to internal or external enquiries and follow-up with customers (primarily by phone)
• Develop business relationships with Account Executives and other internal stakeholders
• Attend product specific, and Renewal Specialist related training
• Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department

• Provide and maintain accurate records and documentation on all transactions and contracts
• Additional duties as required

WHAT YOU NEED TO SUCCEED

• Proven experience in a related field
• Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
• Solid sales skills with a customer focus
• Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
• Experience in an outbound phone sales/support role
• Skilled with calculations
• Willingness to take on ad hoc responsibilities
• Computer literate with Microsoft Office

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.