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Senior ServiceNow Developer

Req id:  36863

North Sydney, NSW, AU



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity: 


We are currently seeking a Sr. ServiceNow Developer with a strong ITSM, ITOM, GRC and SecOps background. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.  This individual will be joining our Development Team and reporting to the Manager of Enterprise Business Systems. This position is primarily responsible for the development/integration and administration of the modules in ServiceNow.  


You are great at:


  • Experience in design and configuration ServiceNow modules including: ITSM, SecOps, ITOM and GRC as per industry best practices
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.
  • Excellent coder using Java, JavaScript, Angular JS, SQL, HTML, CSS and Bootstrap framework
  • Lead integration of ServiceNow with other technologies and data including Splunk, vulnerability scanners, security and governance tools within customer's environment
  • Automating repetitive tasks, preventing recurring issues and increasing the usefulness and accuracy of data/processes


What it takes:


  • Implementation experience in SecOps, GRC, ITOM.  (*preferably in support of IRAP or Federal government ServiceNow environments)  ( ITSM, CSM are good to have )
  • Work with clients to design, architect coordinate, and deliver proper technology enablement and automation of cybersecurity risk and vulnerability management processes using ServiceNow ITSM, ITOM, GRC, SecOps solutions
  • Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes
  • Develop code and support integrations using JavaScript, Angular JS, XML, SQL, JSON, REST and SOAP
  • The ability to work independently and as part of a team and handle multiple streams of work effectively
  • Previous experience working with, State Or Federal Government will be plus.
  • Australian Citizen with base line clearance will be highly regarded.






OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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