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Sr. Customer Relationship Manager

Req id:  12766

North Sydney, NSW, AU



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The opportunity:


Reporting to the Director, Customer Relationship Management for Enterprise Cloud, this position is focused on relationship management, selling the value of OpenText Cloud and Managed Services solutions, and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast is required, concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.


You are great at:


  • Developing and maintaining strong relationships with internal teams, as well as all assigned customers to become a trusted business partner
  • Thoroughly understand customers business with OpenText (monthly usage, contracts, outside risks/factors that may impact revenue (mergers/consolidations/competitors))
  • Engaging in proactive and reactive customer management through regular activities to ensure customer satisfaction -- including weekly customer meetings, phone calls, e-mails, quarterly business reviews, account escalations, billing issues
  • Proactive Customer management – ensures customer satisfaction, probes for new opportunities, ensures contracts are up to date and share information about new services
  • Reactive Customer management – ensures cancellations and customer issues are handled in a timely manner
  • Protecting revenue, including responsibility for renewing contracts at or above current run rates
  • Growing revenue, including upselling into existing products and/or additional service programs


What it takes:


  • Working in a sale’s oriented, quota based, contract negotiating environment
  • Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
  • Ability to think outside the box when researching leads for expanding new cloud contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
  • Strong desire in establishing and maintaining strong relationships with client
  • Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
  • Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
  • A track record of autonomy, ownership, and execution 
  • Strong ability to multi-task and prioritize work effectively
  • Proven experience working in a fluid environment that is ever growing and changing



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »