Sr. Manager, Professional Services

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

Professional Services is searching for a dynamic and resourceful individual to join our Content Practice as a Senior Practice Manager. The Senior Practice Manager has three primary areas of responsibility: managing a team of direct reports; driving revenue through the delivery of customer engagements; participating in presales opportunities and creating project estimates. This position focuses on Enterprise accounts with an emphasis on the OpenText Documentum and OpenText Content Suite product lines.

In this role, you will work closely with Professional Services Consultants and customers in the delivery of Open Text engagements, as well as with Account Executives, Solution Consultants and strategic partners throughout the sales and delivery cycles. 

You're great at:

• Managing, coaching, and mentoring a team of direct reports. 
• Growing your team’s utilization results through staffing, scheduling, development planning and performance management.
• Providing operational thought leadership by standardizing project delivery practices.
• Demonstrating technical thought leadership on OpenText Documentum and/or OpenText Content Suite solutions.
• Offering strategic input to customers and prospects on OpenText solutions. 
• Interacting with other OpenText departments, across various regions and time zones, to scope project effort, create estimates and respond to RFPs. 
• Delivering customer engagements with high quality. Project delivery activities relate to the functionality of OpenText products and may involve tasks such as analysis, configuration, and/or development.
• Effectively communicating through excellent written and verbal communication skills.
• Delegating tasks and responsibilities to appropriate personnel.

What it takes:

• Minimum of 8 years of experience in a professional services management role.  
• Strong interpersonal and leadership skills. 
• Ability to confidently interact with both business and technical audiences.
• Utilize analytical, technical, and problem-solving skills.
• Experience managing a remote team of diversely skilled consultants.
• Ability to work as part of a dynamic team. 
• Self-starter and a quick learner.
   

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.