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Sr. Renewals Account Representative (6 Months Contract)

Req id:  20209

North Sydney, NSW, AU



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



What is the role:

This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.

You are great at:

  • Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
  • Follow up with customers to ensure maintenance is renewed
  • Receive, review and process incoming POs and payments
  • Providing regular reports on progress to management
  • Respond to internal or external enquiries and follow-up with customers (primarily by phone)
  • Develop business relationships with Account Executives and other internal stakeholders
  • Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
  • Provide and maintain accurate records and documentation on all transactions and contracts


What it takes:

  • Previous experience working within a software license renewals team
  • Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
  • Experience in contract and pricing negotiation
  • Solid sales skills, with a customer focus
  • Detail oriented, with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
  • Experience in an outbound phone sales/support role
  • Experience in SAP is an asset



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »