Sr. Sales Operations Analyst (Japanese Speaker)

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

Carbonite / Webroot, an OpenText company, is seeking a Sr. Sales Operations Analyst to be based in Sydney Australia to join our Revenue Operations team for the APAC and Japan regions.  We need a sales enabler, focused on improving sales productivity of our APAC / Japan sales team by providing general day to day support for our in-region Sales Operations team; this includes assisting sellers (or partners) with subscription information (key, key expiry date, license details etc.), learning how to review and process orders in order to assist when needed. assisting sellers with lead assignments/lead updates and helping the APAC and Japan team by managing/monitoring responsibilities.

You are great at:

• Assist the APAC and Japan sales and sales operations team with assigned tasks and support the daily operations needed to enable sales
• Answer and address inbound inquiries from channel partners, employing prioritization and time management techniques to maximize efficiency
• Complete technical investigations on licensing and order issues and resolve
• Schedule and lead calls with internal teams (including Sales, IT, Product Development, Finance) to address and resolve issues as needed
• Identify complexities or unique scenarios, and to diagnose and propose process updates for resolution
• May coordinate communications with legal and finance regarding collections
• Gain proficiency with internal tools such as Salesforce.com, and custom built systems for licensing and product
• Provide first line and second line support to SMB channel mangers by answering questions and addressing issues in a timely and professional manner.
• Assist with developing and maintaining critical reports for SMB account management
• Operates under direct supervision with frequent reviews of work, and at times with minimal supervision

What it takes:

• 3+ years of sales operations, customer support, or partner support/enablement
• Experience learning complex internal systems and gaining proficiency quickly
• Strong analytical and problem-solving skills including problem identification, analysis, action planning, and execution
• Ability to work in fast pace and high-growth environment and be willing to “roll-up your sleeves”
• Ability to build relationships across multiple departments and externally with customers
• Occasionally will need to work early or late to collaborate with international offices
• Excellent organizational skills to monitor and prioritize multiple activities at once
• Self-motivated, with the ability to work with minimal supervision
• Customer facing experience with a customer service attitude
• Proficiency in MS Office, specifically Word, Excel, PowerPoint

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.