Customer Relationship Manager

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

The Customer Manager is responsible for managing, protecting and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive and sustained relationship. Additionally, the Customer Manager negotiates clients into long term contracts, minimizing cancellations and selling new products and services.

You are great at:

• Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services.
• Negotiating client contracts and driving renewals while minimizing cancellations.
• Managing client requests and maintaining ownership of issues until resolved.
• Identifying and leading the sale of additional products or services.
• Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.
• Delivering monthly commercial service reviews with the customer and internally.

What it takes:

• Proven track record of post-sales customer account management.
• A successful track record of managing renewals and driving revenue opportunities within your customer base.
• The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
• Experience supporting sales accounts within the EDI, B2B and PLM industries.
• Excellent communication and time management skills.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act