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Customer Relationship Manager

Req id:  20528

Paris La Defense Cedex, 75, FR

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

Business Network

 

OpenText Business Network is a leader in B2B solutions and powered by the world’s largest business network in the Cloud. Our Business Network Account Executive team offers a set of solutions that facilitate the efficient and secure exchange of information inside and outside of the organization, ranging from on-demand messaging and secure managed file transfer to B2B integration and B2B applications. The world’s largest companies run in the OpenText Cloud that is supported 24/7 by our managed services team and enables 20 billion digital commerce transactions per year. 

The Opportunity: 

The Customer Manager is responsible for managing, protecting, and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive, and sustained relationship. Additionally, the Customer Manager negotiates clients into long-term contracts, minimizing cancellations and selling new products and services.

 

You are great at: 

•    Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services. 
•    Negotiating client contracts and driving renewals while minimizing cancellations.
•    Managing client requests and maintaining ownership of issues until resolved.
•    Identifying and leading the sale of additional products or services.
•    Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.
•    Delivering monthly commercial service reviews with the customer and internally.

 

What it takes: 

•    Track record of post-sales customer account management.
•    A successful track record of managing renewals and driving revenue opportunities within your customer base.
•    The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
•    Experience supporting sales accounts within the EDI, B2B industries.
•    Excellent communication and time management skills.

 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »