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Associate Consultant

Req id:  20329

Reading, GB Virtual, GB Cork, C, IE Paris La Defense Cedex, 75, FR Milan, Milan, IT

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:

 

Working within Cloud Delivery Services and as part of the Enablement Team, the Associate Consultant will delight Messaging and Managed Services customers by implementing and administrating their connections and those of their partners in a timely manner.

 

Your main responsibilities will be:

  • Attend full training that will be provided.
  • Monitor requests from clients and make sure SLAs are met.
  • Administrate customer mailboxes through GUI interfaces.
  • Implement new and troubleshoot existing client or partner connectivity: OFTP/X400/AS2/SFTP/HTTP…
  • Manage migrations with cross platform complexities.
  • Identify sales opportunities and liaising with Sales to secure them.
  • Provide consulting services to Sales and Customer Management colleagues to identify effort, costs and plans for migrations.
  • Ensure delivery according to project timelines in order to secure revenue recognition.
  • Maintain and develop knowledge of the current and future company products.
  • Attend training on the tools, products, protocols and processes.
  • Collaborate effectively with other Professional Services teams and Customer Support teams.

 

What it takes:

 

  • Strong Customer focus, customer satisfaction oriented
  • Quick learner and able to retain a broad range of information in a rapid and complex technical environment
  • Excellent written and oral communications skills
  • Ability to make sound and well-informed decisions and understand the impact and implications of decisions
  • Demonstrate problem solving skills and logical thinking techniques.  Ability to Identify and analyse problems; distinguishes between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems.  Develops reasonable options for solutions when required for decision making.
  • Excellent Teamwork/Collaboration skills:  Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships.
  • Ability to handle multiple priorities in a fast-paced environment and be able to work independently
  • French and/or Italian speaker

 

Desirable:

  • BSc in Computer Science or other technical discipline
  • Knowledge of EDI standards (EDIFACT, TRADACOMS, X12, VDA, XML), and B2B integration
  • Knowledge of communications standards such as ftp, AS2, https.
  • Additional European language a plus

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »