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Team Administration Assistant

Req id:  6130

Reading, GB

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

Become a member of the HR Shared Services Team as a Team/Admin Assistant and become an integral part of the HR Shared Services Team providing first level support to the HRSS team members, as well as employees, managers, and HR business partners.

 

Your broad remit:

 

  • Monitor all customer ticket and hotline calls through our ITSM system throughout the day and either handle and close or escalate promptly and appropriately within the team as needed.
  • Process incoming and outgoing department mail including scanning and distribution within the team
  • Support the HRSS team members on various administrative activities and recurring events
  • Upload employee file documentation to the electronic file management system
  • Manage employment or offsite file storage sign out /recall procedure
  • Review and audit employment documents prepared by other team members
  • Maintain confidentiality and ensure security of personal and company data are in accordance with legislative guidelines, company policies and procedures.
  • Solicit regular feedback and proactively recommend and implement solutions to ensure process and service levels are in line with standard operating procedures/service level expectations.

 

You are great at

 

  • Taking pride in delivering an excellent customer service experience.
  • Prioritizing tasks and keeping calm in a hectic, challenging and ever-evolving environment.
  • Paying attention to detail and being accurate
  • Being assertive, empathetic, tactful, and supportive
  • working independently and with little supervision.
  • building effective and product relationships in a virtual environment

 

What it takes

 

  • Strong organizational skills and follow-through on commitments and deadlines.
  • Excellent working knowledge of MS Office applications especially with Excel and Word
  • A demonstrated ability to prioritize in a complex environment with multiple tasks and tight deadlines and with a high degree of change and ambiguity.
  • Excellent verbal, written and interpersonal communication skills in English - other European languages (especially German or French) are highly desirable
  • Strong understanding of the importance of maintaining confidentiality.
  • Of advantage but not required – pursuing Human Resources designation/certification

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »