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Cloud Service Manager

Req id:  2581

Reading, GB, RG6 1PT

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

 

Join our Cloud Services-Team at our hub in Reading (United Kingdom). 

 

You are great at

 

  • Ensures customer is onboarded into Cloud environment and successfully using the service with high customer satisfaction
  • Works closely with Account Management, Professional Services, Cloud Delivery, and Commercial IT to deliver the contracted cloud services to customer
  • Manages all onboarding activities into cloud per their defined scope and SLA
  • Conducts interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress
  • Provides customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision, and overall status
  • Provides expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
  • Escalates issues, as needed, to keep projects on target (within established parameters) and proactively works to resolve issues that may impact customer satisfaction or SLA
  • Defines and/or verifies scope and delivery parameters in proposals and statements of work and provide Change requests when required

 

What it takes

 

  • University degree ideally in computer science or business discipline or equivalent qualification
  • Experience in software deployment projects
  • Conversant in cloud technology and data center deployment, ITIL certification preferred
  • Proven project management skills with demonstrated experience in a consulting environment
  • Demonstrable experience in developing and rolling out customer satisfaction improvement programs
  • Strong client focus – ability to operate at a senior manager level
  • Works independently with positive problem-solving attitude
  • Ability to travel (estimated 10-30%)

 

How to Apply

 

Please apply via our career portal as we are unable to process e-mail applications for data protection reasons. 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com.

 

Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act

 


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »