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Director, Collections

Req id:  10271

Reading, GB



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  




The Director of Collections is responsible for meeting or exceeding AR performance targets, reporting, training, collection policy and strategy on a Global scale.  The Director is expected to continuously drive down DSO through leveraging strong business relationships with Field Operations, applying strong business acumen, identifying opportunities to improving financial performance and providing decision support for strategic business initiatives.  In addition the position is responsible for ensuring compliance with US GAAP and company policies and procedures.


You are great at:


  • Lead a global team of Collections professionals responsible for a total AR portfolio over US$500M and annual cash collections exceeding US$3B
  • Create and maintain all corporate AR collection policies, controls, strategies and goals
  • Set, track, meet and exceed challenging corporate collection targets by geography, revenue stream and business unit
  • Establish and manage strong business relationships with Field Sales, Services and Operational staff as well as senior and executive management to report, alert, escalate and swiftly resolve collection issues
  • Closely monitor and report on key AR metrics including AR aging, Allowance for Doubtful Accounts, bad debt expense, write-offs, credit notes, on account credits, DSO and cash flow from operations by customer, geography, revenue stream, 3rd party sales and business unit
  • Gain a thorough understanding of the opportunity booking process for all revenue streams, products and services to leverage key stakeholder relationships to enhance and streamline the billing processes as they impact the quality of the overall AR portfolio 
  • Ensure sufficient controls are in place for the accurate and timely collections and related accounting processing treatment for all payments, allowance for doubtful accounts and write-offs
  • Support M&A activity through due diligence and promptly assuming responsibility for acquired AR and integrating processes, controls and reporting
  • Act as a key escalation point for problem accounts
  • Coach, mentor and manage a team of Managers/Supervisors driving and maintaining high levels of productivity and adoption of best practices.


What it takes:


  • Substantial experience leading global Receivables/Billings/Credit & Collections teams
  • Proven leader at the Director level with strong interpersonal and leadership skills
  • Proven ability to develop rapport with key stakeholders including, field staff, operational support staff as well as senior and executive Management
  • Strong employee training and development experience
  • Previous experience analyzing and improving AR performance
  • Proven experience in successfully implementing process improvement programs 
  • Ability to develop a vision and provide strategic directions for plans, systems, practices and tools that support the vision 
  • Capability to communicate information clearly at executive levels to facilitate understanding and decision making
  • Bachelor or Master’s degree in Business, Finance, Accounting and/or a related professional designation
  • Fluent in written and spoken English; ability to speak and write in other languages (French, German) is a plus
  • Experience in working with cross-functional, virtual teams globally under extreme deadlines
  • Some Travel may be required



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »