Thank you for your interest in OpenText! Our career page is currently undergoing maintenance and will be back up by May 29, 2022, 2:00 am UTC (May 28, 2022, 10:00 pm EST)

Please return soon to complete your dream job application!

Implementation Specialist

Req id: 29788

Reading, GB

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

This position reports directly to our Sr Director of Implementation and Customer Care based in the US and will report into our UK office.

Opentext has acquired Zix.

Zix | AppRiver is seeking Implementation Specialists to work alongside our global teams, serving as a technical resource for the sales force. The right candidate will enjoy working with people and technology, and will have the ability to interact with sales and support teams. They will also possess strong customer service, relationship-building, and communication skills.

What you will be doing:

• Demonstrate and conduct walk-throughs for MSP Partners for implementation of Zix | AppRiver Services

• Provide technical and non-technical support regarding the use, operation, and maintenance of Zix | AppRiver services

• Deliver clear and effective presentations to pilot implementations

• Articulate technology and product positioning to both business and technical users

• Work in conjunction with our sales team to ensure prospects enjoy a positive experience while evaluating Zix | AppRiver Services

• Assist Partners with on-boarding of new clients to Zix | AppRiver’s Systems

• Maintain knowledge and hands-on proficiency with all company product lines and major competitors’ product lines

• Translate customer business issues/opportunities into technical solution/business requirements

• Educate Partners by delivering remote training on the setup and implementation of products, technical knowledge, and best practices

• Create documentation, guides and training materials for Partners, admins and end users

What experience and skills we need you to have:

• Possess knowledge of hosted/cloud email, email security/filtering and email encryption

• Possess knowledge of End Point Solutions/Antivirus Software

• Experienced in information technology, computer environments, networking, troubleshooting, configuration, implementation, and applications

• Have a comprehensive understanding of networking technology – Windows networking, Active Directory, DNS Topology

• Possess work experience with Office 365, Microsoft Windows 8, 10 and Mac OS X

• Possess work experience with mail clients; Microsoft Outlook for Windows and Outlook for Mac

• Have the ability to work some weekends and after hours

• Have the ability to troubleshoot complex issues remotely via phone/teams/remote assistance programs/live chat/ticket conversation

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.

Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.

Benefits
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »