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Manager, HRSS - Response Centre

Req id:  38002

Reading, GB



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Our Story


OpenText leverages the power of information to enhance businesses and individuals. Through the OpenText Information Management Cloud, we empower all sizes of digital businesses to become smarter, more connected, secure, and responsible. The OpenText software and services unlock the value of data and content, boosting customers' productivity, growth, and competitive edge.

With a global team of over 24,000 employees, OpenText partners with 98 of the top 100 clients in 180 countries, addressing intricate business challenges. As we step into a future driven by AI and Cloud transformations, OpenText leads in assisting customers to thrive in this dynamic new era.


Your Impact


As the Manager, HR Shared Services Response Centre at OpenText, you will play a pivotal role in establishing and maintaining the Regional HR Shared Services Response Centre across 26 countries in EMEA. Your primary responsibility is to ensure a high-quality employee experience by overseeing a team that acts as the first contact resolution for HR queries. You will drive service excellence, collaborate with key stakeholders, and lead initiatives for continuous process improvement and efficiency within the Response Centre.


What the Role Offers


- Strategic Leadership: Lead the setup and maintenance of the Regional HR Shared Services Response Centre, aligning with OpenText standards and expectations.

- Operational Excellence: Oversee departmental compliance, conduct regular risk assessments, and drive regional efficiency, harmonization, and simplification through continuous process improvement.

- Stakeholder Engagement: Build and maintain relationships with HRBPs, COEs, and other key stakeholders. Act as the primary contact for internal and external audits and reporting requirements.

- People Leadership: Foster a positive employee engagement environment, providing leadership, coaching, and support to team members. Manage relationships with external vendors and collaborate with HRSS leadership and HR partners.


What You Need to Succeed


- Leadership Skills: Proven leadership capabilities with the ability to foster a positive employee engagement environment and build trust.

- Strategic Thinking: Demonstrated ability to develop and execute the Response Centre strategy, ensuring alignment with defined service level agreements and operational KPIs.

- Analytical Skills: Strong analytical and decision-making capabilities to provide practical recommendations for process improvements and efficiency.

- Communication Skills: Excellent verbal and written communication skills, with the ability to influence and build relationships in a diverse environment.

- Technical Aptitude: Strong technical aptitude, understanding of HR systems, and proficiency in Microsoft Office. SAP/SuccessFactors knowledge would be an asset.


One Last Thing


Join us in this dynamic and high-growth environment where your leadership and strategic thinking will shape the success of the Regional HR Shared Services Response Centre. Your commitment to operational excellence and continuous improvement will play a vital role in delivering exceptional service to our employees across the EMEA region. Be a part of our journey, driving modernization and best practices, and contributing to a culture of excellence and innovation.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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