Renewals Account Representative (French Speaking)

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

THE OPPORTUNITY: 

The position is focused on relationship management, selling the value of OpenText Maintenance and support programs, and driving retention as well as growth. 

Quoting, establishing a regular outreach cadence, positioning upsells, regular follow up and closing renewals are primary responsibilities. Maintaining regular contact regardless of whether there is a specific client need requiring attention. Showing a deep understanding of underlying future needs or issues. 

Providing support, actions and solutions to customers and making decisions based on maintaining the long-term relationship. Thinking through the impact and proposing appropriate solutions for successful results. 

WHAT YOU WILL DO: 

• Provide exceptional service by reaching out via phone and e-mail on a consistent basis and building strong customer relationships.  In addition, providing a consultative and proactive process to producing competitive renewal quotes.
• Consult with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
• Be a trusted advisor for the Customer for their support needs.  Cultivating an environment of mutual value recognized between OpenText and our customers.
• Utilizing departmental standard operating procedures to effectively manage the renewal process.
• Taking ownership of the contracts assigned to you.  A strong sense of urgency and ownership is required to manage your portfolio resulting in full value, on time renewals.
• Understanding of road map for products. 
• Identification of at-risk contracts and early engagement with internal stakeholders to mitigate

WHAT IT TAKES: 

• Proven experience in a related field
• Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
• Solid sales skills with a customer focus
• Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
• Experience in an outbound phone sales/support role
• Skilled with calculations
• Willingness to take on ad hoc responsibilities
• Computer literate with Microsoft Office
• Experience in SAP is an asset

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.