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Renewals Account Representative

Req id:  3571

Reading, GB


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

We are seeking a Renewals Representative who will focus on relationship management, selling the value of Opentext Maintenance and Support Programs and driving retention as well as growth.  

You will be responsible for quoting, establishing regular outreach, positioning upsells, regular follow-up and closing renewals. 

You will maintain regular contact with clients and show a deep understanding of underlying future needs or issues.



-    Providing exceptional service by reaching out via phone and email on a consistent basis and building strong customer relationships, producing competitive renewal quotes.
-    Consulting with internal stakeholders to prepare renewal quotes and adjusting quotes 
-    Being the trusted advisor for the customer for their support needs.  Cultivating an environment of mutual value recognised between Opentext and our customers.
-    Utilising departmental standard operating procedures to effectively manage the renewal process.
-    Taking ownership of the contracts assigned to you. 
-    Understanding of road map for products.  
-    Identification of at risk contracts and early engagement with internal stakeholders to mitigate



-    Previous experience working within a software licence renewals team
-    Experience in contract and pricing negotiation
-    Solid sales skills, with a customer focus
-    Detail oriented, with excellent organisational and communication skills and the ability to work effectively in cross-functional teams
-    Experience in an outbound phone sales/support role
-    Experience in SAP is an asset

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »