Renewals Account Representative

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

We are seeking a Renewals Representative who will focus on relationship management, selling the value of Opentext Maintenance and Support Programs and driving retention as well as growth.  

You will be responsible for quoting, establishing regular outreach, positioning upsells, regular follow-up and closing renewals. 

You will maintain regular contact with clients and show a deep understanding of underlying future needs or issues.

YOU ARE GREAT AT:

-    Providing exceptional service by reaching out via phone and email on a consistent basis and building strong customer relationships, producing competitive renewal quotes.
-    Consulting with internal stakeholders to prepare renewal quotes and adjusting quotes 
-    Being the trusted advisor for the customer for their support needs.  Cultivating an environment of mutual value recognised between Opentext and our customers.
-    Utilising departmental standard operating procedures to effectively manage the renewal process.
-    Taking ownership of the contracts assigned to you. 
-    Understanding of road map for products.  
-    Identification of at risk contracts and early engagement with internal stakeholders to mitigate

WHAT IT TAKES:

-    Previous experience working within a software licence renewals team
-    Experience in contract and pricing negotiation
-    Solid sales skills, with a customer focus
-    Detail oriented, with excellent organisational and communication skills and the ability to work effectively in cross-functional teams
-    Experience in an outbound phone sales/support role
-    Experience in SAP is an asset

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.