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Renewals Account Representative

Req id:  24420

Reading, GB

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

General Description

 

The position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Maintaining regular contact regardless of whether there is a specific client need requiring attention. 

Shows deep understanding of underlying future needs or issues. Provides support, actions and solutions. Making decisions based on maintaining the long-term relationship. Thinking through the impact. 

Proposes appropriate solutions for successful results.

 

 

Key Objectives

 

  • Providing exceptional service by reaching out via phone and e-mail on a consistent basis and building strong customer relationships.  In addition, providing a consultative and proactive process to producing competitive renewal quotes.
  • Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
  • Trusted advisor for the Customer for their support needs.  Cultivating an environment of mutual value recognized between OpenText and our customers.
  • Utilizing departmental standard operating procedures to effectively manage the renewal process.
  • Taking ownership of the contracts assigned to you.  A strong sense of urgency and ownership is required to manage your portfolio resulting in full value, on time renewals.
  • Understanding of road map for products. 
  • Identification of at risk contracts and early engagement with internal stakeholders to mitigate
  • Additional duties as required

 

 

Skills and Knowledge

 

  • Proven experience in a related field
  • Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
  • Solid sales skills with a customer focus
  • Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
  • Experience in an outbound phone sales/support role
  • Skilled with calculations
  • Willingness to take on ad hoc responsibilities
  • Computer literate with Microsoft Office
  • Experience in SAP is an asset
  • The following additional languages would be advantageous but are not a prerequisite  
  • French
  • Italian
  • Spanish

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »