Renewals Account Representative- French Speaking
Virtual, IT Reading, GB
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
General description:
We are seeking a Renewals Representative who will focus on relationship management, selling the value of Opentext Maintenance and Support Programs and driving retention as well as growth.
You will be responsible for quoting, establishing regular outreach, positioning upsells, regular follow-up and closing renewals.
You will Maintain regular contact regardless of whether there is a specific client need requiring attention.
Shows deep understanding of underlying future needs or issues. Provides support, actions and solutions.
You will make decisions based on maintaining the long-term relationship. Thinking through the impact.
Proposes appropriate solutions for successful results.
You are great at:
- Providing exceptional service by reaching out via phone and e-mail on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
- Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
- Being the Trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
- Utilizing departmental standard operating procedures to effectively manage the renewal process.
- Taking ownership of the contracts assigned to you. A strong sense of urgency and ownership is required to manage your portfolio resulting in full value, on time renewals.
- Understanding of road map for products.
- Identification of at-risk contracts and early engagement with internal stakeholders to mitigate
- Additional duties as required
What it takes:
- Previous experience working within a software license renewals team
- Excellent communication skills, written and spoken, strong listening skills
- Experience in contract and pricing negotiation
- Solid sales skills with a customer focus
- Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
- Experience in an outbound phone sales/support role
- Willingness to take on ad hoc responsibilities
- Experience in SAP is an asset
- The following additional languages would be advantageous but are not a prerequisite
- French
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process, please email accommodationrequests@opentext.com
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.
