Senior HRSS Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity

Join our team as Senior HRSS Specialist in one of our locations Reading, Grasbrunn or Bucharest.

What kind of work would you be doing?

• Subject matter experts in hire-to-retire (onboarding, employment related data changes, termination, etc.) and CoE processes (in particular but not limited to Total Rewards) on HRSS side, with focus on Nordics & BENELUX subregion (Denmark, Finland, Norway, Sweden, Belgium, Netherlands, Luxemburg)
• First point for escalation from Response and Processing Centers for managing complex transactions, processes, queries, considering optimization and standardization opportunities
• Create and update document templates, knowledge documentation such as process maps, SOP, checklists, FAQ´s, fact sheets, etc., maintain and keep HR Knowledgebase up to date
• Create HR Shared Services content for employees/managers for OTC, maintain and keep information/knowledge updated on OTC, also in collaboration with Service Excellence, CoE´s, HRBP´s, Risk & Compliance, etc.
• Share knowledge, best practice, and train the HRSS Response and Processing Centers on new, updated or optimized processes, educate the team across centers
• Assist with the onboarding of new HRSS team members (all centers)
• Main responsibility for RFP´s, Risk & Compliance and audits on HRSS side
• Collaborate with HRIM and manage HR system optimization initiatives, including system testing on HRSS side
• Manage global, EMEA-wide, sub-regional or country specific HRSS projects (e.g. merit, recurring transactions/processes, M&A activities, HR Evolution) in collaboration with the Response and Processing Centers and other potential stakeholders (CoE´s, HRBPs, Legal, Risk & Compliance, HRIM)
• Contribute to the setting and achievement of the HRSS and Specialist Center strategy and goals
• Drive operational excellence by initiatives for process optimization, increasing efficiency, quality and ensuring a positive employee experience

You are good at

• Relevant progressive experience in HR operations or shared service model/organization within EMEA region, with focus on UK and/or Ireland is required
• Extensive work experience and expertise in a HR environment capacity
• Experience with EMEA region with focus on Nordics & BENELUX subregion (Denmark, Finland, Norway, Sweden, Belgium, Netherlands, Luxemburg) covering entire gamut of activities, end-to-end employee life cycle management activities and HR projects
• Experience with HR process optimization, process documentation, HR Operations/ HR Shared Services best practices and knowledge management
• Experience with collaboration with CoE´s (benefits, compensation, employee relation, etc.)  
• Bachelor’s degree or equivalent in Business, Human Resources, Organizational Behavior, or related field (HR professional accreditation preferred, where applicable)
• Pro-actively identify and evaluate problems, determine root causes and develop solution
• Critical thinker, change oriented and able to manage conflict resolution
• Take initiative (self-starter)
• Focus on process optimization, standardization and efficiency
• Ability to work in high growth, fast-paced environment requiring agility to meet changes in business demand
• Excellent organizational, planning and time management skills.  Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results
• Strong verbal and written communication skills with a focus on customer experience and excellent attention to details

• Fluent in English and a secondary language (Dutch or Swedish or Danish) is a plus 

• Must convey a high level of personal integrity and a passion for excellence
• Excellent relationship building and sharing of best practices across the Regional Centres
• Strong analytical and problem-solving skills and solid decision-making capabilities
• SAP/SuccessFactors knowledge would be an asset
• Full competency in Microsoft Office including Word, Excel, PowerPoint

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.