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Sr. Consultant

Req id:  32407

Reading, GB



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



Working within the Solutions Enablement Team, the Sr Consultant will delight Messaging and Managed Services customers by implementing and administrating their connections and those of their partners in a timely manner


Your responsibilities

  • Monitor requests from clients and make sure SLAs are met.
  • Administer customer mailboxes through GUI interfaces.
  • Implement new and troubleshoot existing client or partner connectivity: OFTP/X400/AS2/sFTP/HTTPs…
  • Manage migrations with cross platform complexities.
  • Provide consulting services to clients to identify and plan their partners’ migrations.
  • Ensure successful delivery according to project timelines to secure revenue recognition.
  • Collaborate effectively with other Cloud Service Delivery teams and Customer Support teams.
  • Lead Solution Implementation major accounts / projects from an enablement perspective.


What it takes 

  • 5 or more years of experience in communications standards such as ftp, AS2, HTTPs, etc.
  • Strong Customer focus, customer satisfaction oriented
  • Quick learner and able to retain a broad range of information in a rapid and complex technical environment
  • Excellent written and oral communications skills
  • Ability to make sound and well-informed decisions and understand the impact and implications of decisions
  • Demonstrate problem solving skills and logical thinking techniques.  Ability to Identify and analyse problems; distinguishes between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems.  Develops reasonable options for solutions when required for decision making.
  • Excellent Teamwork/Collaboration skills:  Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships.
  • Ability to handle multiple priorities in a fast-paced environment and be able to work independently
  • Additional European language required – French or German or Polish



  • BSc in Computer Science or other technical discipline
  • Knowledge of EDI standards (EDIFACT, TRADACOMS, X12, VDA, XML), and B2B integration




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »