Sr. Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

Working within the Solutions Enablement Team, the Sr Consultant will delight Messaging and Managed Services customers by implementing and administrating their connections and those of their partners in a timely manner

Your responsibilities

• Monitor requests from clients and make sure SLAs are met.
• Administer customer mailboxes through GUI interfaces.
• Implement new and troubleshoot existing client or partner connectivity: OFTP/X400/AS2/sFTP/HTTPs…
• Manage migrations with cross platform complexities.
• Provide consulting services to clients to identify and plan their partners’ migrations.
• Ensure successful delivery according to project timelines to secure revenue recognition.
• Collaborate effectively with other Cloud Service Delivery teams and Customer Support teams.
• Lead Solution Implementation major accounts / projects from an enablement perspective.

What it takes 

• 5 or more years of experience in communications standards such as ftp, AS2, HTTPs, etc.
• Strong Customer focus, customer satisfaction oriented
• Quick learner and able to retain a broad range of information in a rapid and complex technical environment
• Excellent written and oral communications skills
• Ability to make sound and well-informed decisions and understand the impact and implications of decisions
• Demonstrate problem solving skills and logical thinking techniques.  Ability to Identify and analyse problems; distinguishes between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems.  Develops reasonable options for solutions when required for decision making.
• Excellent Teamwork/Collaboration skills:  Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships.
• Ability to handle multiple priorities in a fast-paced environment and be able to work independently
• Additional European language required – French or German or Polish

Desirable

• BSc in Computer Science or other technical discipline
• Knowledge of EDI standards (EDIFACT, TRADACOMS, X12, VDA, XML), and B2B integration

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.