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Sr. Manager, Professional Services

Req id:  27496

Reading, GB Amstelveen, NH, NL Paris La Defense Cedex, 75, FR Virtual, IE Virtual, GB Cork, C, IE Rome, Rome, IT



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



The Opportunity


As Senior Manager Professional Services you’re responsible for growing the Managed Services business, ensuring successful program delivery through the management of direct reports, establishing & supporting program delivery leading practices, driving presales opportunities, and driving revenue through the delivery of customer engagements. This role focuses on Managed Services and reports to the Director Professional Services.


You are great at:


Manage, coach and mentor a team of Service Managers in EMEA
Individual and team development, growing the team, and onboarding of new Consultants including support of recruiting
Create a sustaining pipeline of Managed Services opportunities in close collaboration with Account Executives and Client Manager/Director; focus on quarterly budget expectations
Drive business development process for Professional Services to close contracts; negotiate deliverables/ schedules/ costing for services with prospects
Maintain quality service by enforcing quality and organization standards, analyzing and resolving quality and customer service problems 
Manage escalations and address issues with appropriate teams 
Manage your team’s utilization results, staffing, scheduling, development planning and performance
Provide thought leadership by establishing and standardizing delivery practices and solution approaches
Provide strategic input to customers and prospects
Interacting with other OpenText departments, across various regions and time zones
Delegate tasks and responsibilities to appropriate personnel



BA / BS – Business or Technical Degree preferred; MBA optional
Minimum 10+ years of experience in professional services, consulting or solution sales roles
A minimum of 2 years management experience and leading teams of significant size
Experience in Managed Services is a plus
Excellent people management and motivational skills
Customer-facing skills
Very good commercial understanding and proven experience
Proven experience and competencies with Services Sales
Strong interpersonal skills, technical depth, and breadth, solid written communication and presentation skills are required
Experience managing a remote team
Ability to work as part of a dynamic team
Travel is a requirement of this position (depending on COVID situation)
Language: English is mandatory, German is a plus



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »