Technical Support Specialist SAP/Vendor Invoice Management

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:
You provide exceptional technical customer support in a challenging and rewarding environment. You will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the VIM (Vendor Invoice Management) suite of products within complex customer environments while suggesting techniques and tools for application development. 

What the role offers: 

• Identifying and resolving customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
• Managing customer relationships and clearly documenting all interactions within the company database
• Providing suggestions for alternate support options for customer issues that are not related to Open Text's products
• Testing of Open Text product issues within various environments for validation and solution purposes
• Authoring technical documents for inclusion in the Knowledge Center Base
• Collaborating with other departments and teams in troubleshooting issues
• Reporting software bugs and customer suggestions 
   

What you need to succeed: 

• University/College degree within a related discipline or a relevant apprenticeship i.e. Fachinformatiker and equivalent work experience
• At least 2 years of previous Customer Support experience within a technical support environment
• Experience with SAP R/3 and S4/HANA as well as strong skills in SAP workflow and ABAP Programming and ALV Report Development
• Working Knowledge in SAP FI/MM modules (Technical) and business processes
• Strong skills in dialog programming, building custom screens and transactions
• Excellent problem-solving and organizational skills required 
• Ideally some experience with SAP Fiori and Web services
• Excellent spoken and written communication skills in English.

 
One last thing: 

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.  
 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at accommodations@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.