Revenue Operations Analyst

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. 

The Opportunity:

Join our Sales Support Specialist Team and be part of a dynamic environment that manages operational processes and systems supporting our customers, partners, routes-to-market, and business groups. This is an exciting opportunity to play a crucial role in supporting sales by investigating and resolving issues, processing reversal and rebook quotes, data entry, and complex case management. *** LOCATION Is Hybrid- Heredia, San Jose**

What the role offers:

- Acquiring advanced job skills, including a deep understanding of processes, tools, and systems related to configuration, quotation, forecasting, and rebooking processes.

- Demonstrating a strong knowledge of the company's policies, procedures, and the OT product portfolio.

- Developing cross-functional expertise in the end-to-end selling cycle process

- Being able to troubleshoot and resolve issues relating to system or process issues

- Handling medium to complex configurations and quotations, ensuring accurate technical aspects and system part components availability.

- Reviewing and correcting data, working with the sales teams to ensure system data hygiene

- Anticipating and addressing questions and issues, proposing long-term solutions, and providing technical consultancy.

- Collaborating with other functions and teams to increase speed and accuracy, and actively participating in testing and training system support

 What you need to succeed:

- Minimum 5 years of experience in a sales support type position.

- Computer literacy, including confident use of customer relationship management software, Salesforce, and Microsoft Office applications.

- Fluent English knowledge and excellent communication skills, including questioning and listening.

- Ability to identify, analyse and solve system and process issues

- Strong analytical skills and attention to detail

- Data entry skills for accurately updating system records

- Organisational skills for managing different complex cases simultaneously

- Flexibility, adaptability, and ability to work under pressure.

- Commitment to meeting deadlines and delivering high-quality outputs.

- Ability to work independently with limited external help.

- Continuous improvement mindset, always seeking opportunities to enhance processes and performance.

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.  

If you are seeking a challenging role in a fast-paced business environment, where you can utilize your technical expertise and contribute to the success of our sales operations, we invite you to apply for this opportunity. Join our team and play a vital role in delivering accurate and efficient quotes, while fostering collaboration and driving continuous improvement in our processes.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.