(Junior) Technical Support Specialist (m/w/d) - German Speaker

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

You serve as the customer contact for questions on usage, functionality, and problems encountered with OPENTEXT products and services. In addition, the position will require increased roles in day-to-day customer relations, escalations, and requirements concerning the training/technical knowledge for those specialists within the same customer grouping.  The candidate must possess strong analytical and troubleshooting skills and excellent communication skills, both written and verbal.  They must display expertise with the product offering and environments in which they operate.

You are great at:

• Provide production monitoring of data, error analysis, and serves as the customer contact for questions on usage, functionality and problems encountered with BN products and services.

• Expertise within the product offering and the environments they operate

• Provides technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. 

• Actively participates in self-improvement, process, and technology training programs.

• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.

• Perform other/additional duties and projects that may be periodically assigned.

• Assigned to more complex customers/products

What it takes:

• College/University graduate of a technical degree (eg. computer science) preferred; for graduates of non-IT related courses, a strong technical aptitude is required.

• Must demonstrate very good problem solving, analytical and organizational skills

• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy

• Must be able to exhibit OPENTEXT core values and beliefs

• Good customer orientation and can work under pressure

• Fluent English and German

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.