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Cloud Services Program Manager

Req id:  3569

Richmond Hill, ON, CA, L4B 4N8 Waterloo, ON, CA, N2L 0A1




As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management






The Opportunity:

The Cloud Program Manager role entails the consulting, management and delivery of B2B Cloud Services. To succeed, the Program Manager must have client facing experience, have demonstrated a high level of success in delivering large scale/complex projects and have experience working closely with clients to build an effective partnership.  The candidate must have consultative B2B experience working with supply chain business processes and implementing Cloud solutions.


You are great at:

  • Managing to a structured project management process/methodology by developing and implementing documentation for all project phases
  • Manage client objectives and expectations
  • Manage to a defined project budget
  • Outline top down and bottom up deliverables and acceptance criteria; beginning with the ultimate output of the project and working into the details to see how to produce the most effective output for the client and or organization
  • Identify processes and conflict processes to create deliverables
  • Develop project milestone reviews
  • Manage relationships with clients and staff in the sales, IT, operations organization
  • Provide technology and business consultation 
  • Work closely to align technology planning with client
  • Work closely with both the client and OT cross functional teams on project requirements and delivery priorities 
  • Provide reporting support for client and organizational leaders
  • Provide strong business acumen and execute project solutions
  • Manage scheduling, cost control and changes.


What it takes:

  • 5-10 years of Project/Program Management/consulting experience preferred
  • Experience running large complex projects (10 - 20 resources, 12+ months, $250K - $1M+) global project management experience a plus
  • 5-10 years of B2B Solutions/Applications delivery experience preferred
  • 5-10 years of Customer/Client Facing experience preferred
  • Experience managing delivery using the Systems Development Life Cycle (SDLC)
  • Dynamic Problem Solver with customer focus
  • Ability to motivate a team to meet tight project timelines
  • Fluent with Microsoft Project & Project Task planning & dependencies.
  • Supervisory experience (managing PM's & other project team resources)
  • Deep experience in project status & financial reporting
  • Detail-oriented
  • Must have very strong interpersonal and communication skills including a demonstrated ability to partner with others, and be able manage complex relationships
  • Experience with the Six-Sigma Process or similar methodologies
  • Experience working with supply chain business processes
  • Bachelor’s Degree in Business, Computer Science or related field.




1) Must be able to manage through complex problems

2) Must be a fast learner and have a consultative approach with client interactions.

3) Must be a mature thinker & be comfortable asking others for help.

4) Self starter

5) Candidate is expected to travel onsite 2 weeks a month to customer site



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »