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EDI Support Specialist

Req id:  20360

Richmond Hill, ON, CA Virtual, CA Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

The Professional Services Consultant is a technical specialist that implements connectivity with OpenText customers and their trading partners spanning a wide variety of industries like Financial/Insurance, Retail, Medical/Pharmaceutical, and more.  They are responsible for coordinating, configuring, and testing the implementation of new connectivity and changes to existing connections, utilizing a variety of transmission protocols and connectivity methods.  Candidate will be responsible for planning, clarifying, and configuring system builds, coordinating connectivity testing and production deployments, troubleshooting issues, providing consulting and guidance on system and industry protocols, and coordinating with both internal and external resources to successfully complete their assigned projects on schedule.


Professional Services Consultants are specialized IT professionals that play an integral role in the success of managed services projects on behalf of OpenText clients.  They collaborate with Management, customers, trading partners, and their peers work closely with customers and their trading partners to successfully complete onboardings and migrations.


You are great at:

The Consultant will complete assigned client connectivity projects in accordance with our clients and their trading partners, as well as with OpenText-defined policies and procedures.


Key responsibilities include:

  1. Clarify connectivity and routing requirements with end users and communicate technical specifications to accomplish configurations on appropriate transmission platforms.
  2. Implement and test backend connections to clients’ systems.  Coordinate connectivity setups for their trading partners.  Broker end-to-end integration testing.
  3. Work closely with the OT and client project teams to ensure successful coordinated deployments.
  4. Manage multiple project implementations simultaneously and deliver with quality on schedule.
  5. Actively interface with OpenText SME’s, as necessary, to clarify technical details and coordinate the setup of connectivity components.
  6. Coordinate and execute client production go-live activities according to strict preset timelines.
  7. Coordinate various internal and external resources to complete implementations successfully including end users, Account Executives, IT, Operations, and Data Transmission resources.
  8. Respond to ad-hoc client and production support technical inquiries in a timely manner.
  9. Act as the primary point of contact for connectivity-related tasks throughout the project lifecycle.
  10. Freely interact with and operate effectively and efficiently as a valued team member.


What it takes:



  • Hands-on experience with Communications Protocols (AS2,SFTP, HTTPs, FTPS)
  • Connectivity Methods (Internet, VPN, MQ, Direct Connect, SOAP and Rest API)
  • Security keys and encryption certificates
  • Strong experience in working directly with customers on technical implementations.
  • Quick learner.  Comes up to speed as a functional team member in a short period of time.
  • Ability to logically trouble-shoot technical issues.
  • Ability to work both independently and as part of an overall team.
  • Fluent MSOffice Suite skills.
  • Capability to manage multiple simultaneous projects successfully.
  • Fast Internet connectivity.
  • Sensitivity to customers with varied levels of technical experience.
  • Ability to work effectively and directly with end users and their client sponsors.


Industry Experience:

  • Strong client facing skills and proven ability to multi-task.
  • 3-5 years experience with client connectivity-related implementations.
  • Understanding of EDI standards and value-added networks
  • Industry experience in one or more of:  Financial and Insurance, Retail, Medical/Pharmaceutical/
  • Project Management experience a plus.



  1. Decision Making: Exercises good judgment by making sound and well-informed decisions; perceives the impact and implications of decisions; makes effective and timely decisions, even when data is limited or solutions produce unpleasant consequences; is proactive and achievement oriented.
  2. Problem Solving: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems. Develops reasonable options for solutions when required for decision making.
  3. Teamwork/Collaboration: Inspires, motivates, and guides others toward goal accomplishments; develops and sustains cooperative working relationships.



  1. Customer Focus: Demonstrates a passion for customer excellence and responsiveness. Delivers the highest quality of service and support to one's customers. Demonstrates that one's customers are the day-today top priority.
  2. Responsibility & Integrity: Demonstrates high integrity, ethical behavior, honesty, fairness, and trustworthiness in all business interactions. Sets clear objectives with defined results and holds self-accountable to meet them.
  3. Innovation: Embraces and promotes change. Open and receptive to new ideas. Seeks to invent new and better ways to better meet customer and company needs.
  4. Agility: Sets and drives aggressive pace to respond to customer needs and deliver results. Executes consistently and delivers with energy, speed, and the desire to win.
  5. Teamwork: Collaborates and cooperates with team members, both functionally and cross-functionally, to achieve common goals. Openly shares ideas and knowledge with team members. Dedicated and committed to one's team and its collective success.




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

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